Frequently Asked
Questions.
Simple. Fast. Reliable. The infrastructure your business deserves.
Common Topics
Get started with the essentials of enterprise infrastructure.
Setup
Everything you need to configure your first server and go live.
Security
Best practices for hardening your hosting environment.
Performance
Optimizing load times and managing system resources.
Account
Billing, user permissions, and subscription management.
Localized Services
Do you support .co.zw domain registration?
Yes, Pique Squid is a fully authorized provider for .co.zw, .org.zw, and .ac.zw domains. We handle the entire ZISPA application and renewal process for you locally in Zimbabwe.
How do I pay from within Zimbabwe?
We make it easy for local businesses. We accept USD via VISA/Mastercard, as well as local mobile money options like EcoCash and OneMoney through our integrated ZW payment gateways.
Why is Pique Squid fast for Zimbabwe?
We utilize a global cloud infrastructure with high-speed regional nodes and intelligent Edge CDN caching. This ensures that users in Harare, Bulawayo, and beyond experience the lowest possible latency.
Hosting & Features
Can I upgrade my plan later?
Yes, you can scale your hosting package at any time with zero downtime. As your business grows from a blog (Baobab) to a high-traffic portal (Sahara), our team will assist with the seamless transition.
Is professional email included?
Absolutely. All our plans include professional email hosting (e.g., info@yourcompany.co.zw). We provide full SMTP/IMAP support so you can access your mail on Outlook, Gmail apps, or mobile devices.
What is SSD/NVMe storage?
Unlike traditional hard drives, SSD and NVMe storage use flash memory, making them up to 20x faster. This directly translates to faster website load times and better core web vitals for your SEO.
Account & Billing
Do you offer a refund guarantee?
Yes. We offer a 45-day money-back guarantee on all shared and managed hosting plans. If you're not completely satisfied with our performance, we'll refund your hosting fees, no questions asked.
Is backup really free?
Yes! We perform automated daily offsite backups for every account. You can restore your entire site or specific files directly from your control panel at any time, free of charge.
Can I host multiple websites?
Our Pro and Business plans support multiple addon domains, allowing you to host separate websites with their own unique domain names on a single account.
Technical & Support
What is your uptime guarantee?
We guarantee 99.9% uptime for our hosting services. Our infrastructure is designed for high availability with redundant power and network connectivity to ensure your business stays online.
Do you offer website migrations?
Yes! We offer free professional migrations for all new customers. Our experts will move your website, databases, and emails from your old provider with zero downtime.
What control panel do you use?
We provide the industry-standard cPanel control panel with every account. It's powerful, secure, and incredibly user-friendly for managing your files, databases, and emails.
Need Support?
Our engineering support team is available 24/7 to assist with any technical implementation.
Still need help?
Our engineering support team is available 24/7 to assist you with any technical implementation or security concerns.